Das Arbeitspapier 'Dienstleistungsforschung und Dienstleistungspolitik' hat sich zur Aufgabe gemacht, einen Überblick zu aktuellen internationalen (vor allem angloamerikanischen) Studien zur Dienstleistungsforschung zu geben. Dabei werden zwei Schwerpunkte gesetzt, die jeweils unterschiedliche...

Global wettbewerbsfähige Dienstleistungen tragen wesentlich zu einer wettbewerbsfähigen deutschen Wirtschaft bei. Aber wie genau sieht die Rolle von Dienstleistungen in globalen Wertschöpfungsketten aus?

This paper investigates the effects of services offshoring on wages using individual level data combined with industry information on offshoring. Our results show that services offshoring affects the real wage of low and medium skilled individuals negatively. By contrast, skilled workers benefit...

This paper investigates the effects of services offshoring on wages using individual level data combined with industry information on offshoring. Our results show that services ofsshoring affects the real wage of low and medium skilled individuals negatively. By contrast, skilled workers benefit...

Recent Internet technologies and web-based applications, such as social software, are being increasingly applied in firms. Social software can be employed for knowledge management and for external communication enabling access to internal and external knowledge. Knowledge in turn constitutes one...

This paper analyzes the relationship between service innovation and different types of enterprise software systems, i.e. standardized enterprise software designed to fit one certain business sector and enterprise software specifically customized for a single firm. Using firm-level data of a...