Total Quality Management denotes a path by which – both in a stable and a transitional environment, in a professional … all employees – one could get to a model that enables a simultaneous achievement of the top quality level on one hand, and … the top management level, on the other. Total Quality Management is a paradigm of business success in the entire world …

provide quality education in accordance with the world trends and standards. This paper is an action research conducted in …

This paper addresses aspects of logistics quality management system documentation development and suggests models for … quality management system documentation development, documentation hierarchical systems and authorization approval. It also … review of current literature and recommendations for quality management system standards. …

theory and applications in the domain of quality. Following this statement one can notice a considerable evolution of the … advanced approach associated to the concept of quality management in services of specialists bringing to attention modalities … efficiency and efficacy to real consumers’ requests and perceptions. The quality management approach at tourist’s services level …

-for-performance (P4P) programs have been implemented in the inpatient sector to improve the quality of care provided by hospitals …

productivity and the regulator receives a signal about quality. It is shown that managerial effort and expenditures on quality are … positively correlated in the optimal contract. The higher is firm productivity the more should the firm spend on quality … quality. Under product market competition expenditures on quality should be increasing in the firm's own productivity and …

damage quality when information is poor. Evidence on whether this fear is well-founded is scarce. We provide evidence using a … research that has relied on indicators of the quality of urgent treatments, we take advantage of the plausible absence of … selection bias in our setting to identify the effect on quality of non-acute hip replacements. Using administrative data on all …

We analyse the effect of competition on quality in hospital markets with regulated prices, considering both the effect … structure, we show that the relationship between competition and quality is generally ambiguous. In contrast to the received …