After years of stagnation and political cataclysms, Georgia tried to recover by launching radical economic and political reforms starting in 2004. The results of the reforms appeared to be impressive. The country's GDP has more than doubled; the total volume of bank deposits is five times what it...

This paper investigates the potential of information technologies to improve public service delivery and empower citizens in the context of two unusual randomized natural experiments occurring within one particular bureaucratic process: the renewal of a national identification card by the...

Social or ethnic segregation can impede the equitable allocation of public resources in developing countries. We study an under-explored dimension; the allocation of public sector teachers in India. Using a register database for 2006-12, we construct indicators for the equality of teacher...

We use a randomized community development programme in rural Pakistan to assess the impact of citizen engagement on public service delivery and maternal and child health outcomes. The programme had a strong focus on ensuring the participation of women. Women in the study villages had also...

This paper reviews the channels through which empowerment may improve the efficiency and quality of public service delivery, particularly in developing Asia. Departing from a macro perspective, we focus and revisit microeconomic evidence for three broad measures aimed at empowering the poor:...

The types of workers recruited into teaching and their allocation across classrooms can greatly influence a country's stock of human capital. This paper considers how markets and non-market institutions determine the quantity, wages, skills, and spatial distribution of teachers in developing...

We use data from polling stations and public primary schools to estimate the electoral effects of making school quality information available to voters. We exploit the introduction of a school-level accountability system in Brazil that provides, for the first time, information about school...

Sri Lankan public service apparatus has a long colonial heritage, and all of that has not been in line with the requirements of a 21st century public service expectations. However, the increasing societal pressure for the delivery of more modern public services has forced it to undergo a major...

This paper provides experimental evidence on the electoral effect of a large education reform in a developing democracy. Despite significantly improving school quality, the policy reduced the incumbent party's presidential vote share by 3 percentage points (10%). This does not imply that voters...

In many countries, public agencies or private firms are gradually moving away from being exclusive providers of goods and services that traditionally were assigned to the state or markets, respectively. Instead, state agencies, both at the national and the local level, and private organizations,...