the expansion of the hotel industry, seen through the parameters: investments in new hotel capacities, increasing the …

contingency argument implies that when technology, strategy and the organization of a service firm are mutually consistent, it is …’s organization and the underlying strategy. The organizational method in the analysis of service productivity is illustrated by the … outlines the microeconomic frame for the integrative analysis of service productivity. The integrative frame is further refined …

success factors and the challenges in implementing value-based organization are not identified, this would lead to unintended …

organization due to previous mergers, existing subsidiaries etc. Despite its importance, the interrelation between BPM and …

service, which may increase or decrease due to RPM. A feature of the model which deviates from those found in the literature … interestingly social welfare is reduced by RPM (at least locally) exactly under those circumstances where RPM induces higher service … promote service. …

Proponents of RPM argue that RPM helps to sustain a high level of service at the point of sale and that such a high … decrease the level of service. 2) Whether the service level is more efficient under RPM does not depend on the fact that … service increases due to RPM. It may be lower under RPM and more efficient. 3) Whether the service level is more efficient …

The main objective of this study is to determine the influence of service quality on satisfaction of football … the Spanish First Division, reveal three main conclusions: (i) the quality of service of a football event is determined by … quality of positively affects service satisfaction experienced by the viewer part associated with football event; (iii) in …

the field of Green Open Access. It addresses institutions that wish to set up or expand a self-archiving service and … daily routine of a self-archiving service. …