Die Schaffung der perfekten Kundenerlebnisse über alle Phasen des Kundenlebenszyklus steht schon seit vielen Jahren ganz oben auf der Marketing-Agenda diverser Unternehmen. Allerdings wird es immer schwerer exakt zu verstehen, was Kunden im alltäglichen Kontakt mit dem Unternehmen erleben und...

I provide an equilibrium analysis of 'selection markets': where consumers not only vary in how much they are willing to pay, but also in how much they cost to the seller. The model provides a joint explanation for three empirical phenomena: low uptake of existing products, slow demand for new...

Transition to electric vehicles is among one public policy to reduce carbon emissions from the transport sector in Ireland. While EV adoption rates are increasing there is broad scepticism about achieving ambitious national policy targets. Using microdata on commuting behaviour and standardised...

Replacing combustion engine vehicles with battery electric vehicles (BEV) is essential to achieving climate objectives and advancing sustainable transportation, aligning with the United Nations Development Goals and the Paris Agreement. In this project, we identify three perception biases linked...

In the current competitive scenario, the banking industry must contend with multiple challenges tied to regulations, legacy systems, disruptive models/technologies, new competitors, and a restive customer base, while simultaneously pursuing new strategies for sustainable growth. Banking...

In this article we propose a two stage procedure to model demand decisions by customers who are balancing several dimensions of a product. We then test our procedure by analyzing the behavior of buyers from an Austrian price comparison site. Although in such a market a consumer will typically...

In this article we propose a two stage procedure to model demand decisions by customers who are balancing several dimensions of a product. We then test our procedure by analyzing the behavior of buyers from an Austrian price comparison site. Although in such a market a consumer will typically...

We investigate the impact of self-organized reputation versus certification by an independent institution on demand for online shops. Using data from a large Austrian price comparison site, we show that quality seals issued by a credible and independent institution increase demand more than...