One of the most important problems in the petroleum industry is the well-known petrol station replenishment problem with time windows, which calls for the determination of optimal routes by using a fleet of tank trucks to serve a set of petrol stations over a given planning horizon. In this...

Considerable research on merchandise returns has looked at marketing elements of the sales process (e.g., product display) and how they influence returns. However, marketing and order fulfillment processes are temporally decoupled in remote purchase situations such as online retail. While both...