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Conceptualization and measurement of key account management orientation
Gounaris, Spiros; Tzempelikos, Nektarios - In: jbm - Journal of Business Market Management 5 (2012) 3, pp. 173-194
Even though the importance of Key Account Management (KAM) in building long term buyer-seller relationships is widely recognized in literature this long term perspective of KAM lacks appropriate empirical examination. The purpose of this study is to propose a conceptualization of Key Account...
Persistent link: https://www.econbiz.de/10010310668
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Entwicklung von Handlungsempfehlungen für eine kooperative Terminsteuerung bei Bauprojekten
Rodde, Nina - 2020
(Australian Alliancing Contract) findet die terminliche Komponente Eingang in die gemeinsamen Entscheidungen des Projekt-Teams bei … of a building usually takes several years. At the time of signing the contract, it is often not yet clear what exactly … securing claims, rather than seeking solutions. By looking across national borders at other successful contract models, this …
Persistent link: https://www.econbiz.de/10014565931
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Europe's future after the European Council meeting of June 2007: A panel discussion
Bordignon, Massimo; Gros, Daniel; Roland, Gérard; … - In: CESifo Forum 08 (2007) 4, pp. 39-44
Persistent link: https://www.econbiz.de/10011695883
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Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Eine Metaanalyse
Gerpott, Torsten J.; Paukert, Mathias - In: Zeitschrift für Personalforschung (ZfP) 25 (2011) 1, pp. 28-54
, die Beziehungen zwischen Mitarbeiterzufriedenheit (MiZu) und Kundenzufriedenheit (KuZu) statistisch für insgesamt 52 …
Persistent link: https://www.econbiz.de/10010292520
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10010305689
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Lack of pupils in German riding schools? A causal-analytical consideration of customer satisfaction in children and adolescents
Kayser, Maike; Gille, Claudia; Suttorp, Katrin; … - 2012
Not only the horse as a living creature, but also equestrian sport, has a positive influence on the general upbringing and development of young people. Although equestrian sport still exerts a strong fascination, it is becoming more difficult to inspire young people to take part in this...
Persistent link: https://www.econbiz.de/10010307734
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Determinants of customer satisfaction of banking industry in Bangladesh
Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...
Persistent link: https://www.econbiz.de/10011938313
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Current Trends in Tourism under COVID-19 and Future Implications
Kruczek, Zygmunt (contributor);  … - 2023
The purpose of this Special Issue is to show progress regarding current research and literature on the theme of "Current Trends in Tourism under COVID-19 and Future Implications for Sustainability". In particular, this Special Issue of the peer-reviewed international journal Sustainability...
Persistent link: https://www.econbiz.de/10014520969
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Policy response to external shocks: Lessons from the crisis
Capistrán, Carlos; Cuadra, Gabriel; Ramos-Francia, Manuel - 2011
Emerging economies have been subject to abrupt reversals in capital inflows, which have adverse consequences for economic activity and financial stability. An important question for policymakers is how to respond to a sudden loss of external financing and its negative effects on the domestic...
Persistent link: https://www.econbiz.de/10010322619
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Capital controls and exchange rate expectations in emerging markets
Abarca, Gustavo; Ramírez, Claudia; Rangel, José Gonzalo - 2012
This article examines changes in the exchange rate expectations associated with capital controls and banking regulations in a group of emerging countries that implemented these measures to control the adverse effects of sudden capital flows on their currencies. The evidence suggests that for...
Persistent link: https://www.econbiz.de/10010322632