Online purchases of clothes are increasing rapidly and with it, the number of returns. Return rates of clothing bought online can be up to 70%, involving high reverse logistics costs to retailers as well as sustainability costs to society. This paper seeks to illustrate how digitalisation can...

Digital and communication technologies, from cloud computing, Internet of Things (IoTs), big data and analytics, to artificial intelligence (AI), robotics and blockchain, are having a profound impact on individuals, organisations and society. The devastation caused by the global Covid-19...