Service quality and customer satisfaction, which are basic goals of hotel enterprises, can be achieved by the high job performance of qualified staff. The focal point of this study was the key role that psychological capital and emotional labor play in high job performance. In this study, which...

In an environment of intense globalization and digitalization, business organizations are increasingly faced with various challenges such as rising costs, strong competition, rapidly evolving technologies, increasingly demanding and whimsical consumers, and, in social terms, changing societal...

Over the past years, businesses have had to tackle the issues caused by numerous forces from political, technological and societal environment. The changes in the global market and increasing uncertainty require us to focus on disruptive innovations and to investigate this phenomenon from...

This paper is based on the findings of empirical research conducted in 110 Slovenian companies. Using statistical methods, we examine the effect of the EFQM Excellence Model on the institutionalization of total quality management (TQM) tools and approaches, as well as financial results to...

La gestión hoshin es una versión madura de la administración por objetivos (APO), desarrollada por el management japonés. A través de una aplicación generalizada del ciclo de la mejora continua, la organización despliega una serie de objetivos anuales, llamados hoshin, para producir el...

The present paper brings into discussion Edwards Deming's conceptualized model of Total Quality Management highlighting different phases within its evolution as it is seen in the economic literature. A temporal incursion allows a better understanding of the way quality standards implemented by...

Many studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization's performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational...

The purpose of this paper is to assess whether the implementation of excellence approach in area of a total quality management (TQM) positively affects the financial performance of the Czech companies. This paper test whether the adoption of excellence model approach from European Foundation of...

The progress of a country inter-depends on the quality of education provided to its citizens. Higher level Education is the most important stage in education system of any country. This stage provides educated graduates and skilled workers that immediately enters into the practical field and...

The emergence of knowledge economy and globalization has pushed the businesses into a new paradigm. The concept of organizational performance excellence solely based on total quality management (TQM) philosophy is no longer valid in international businesses and needs to be improved. The ever...