scent perception and evoked internal and behavioral reactions in a servicescape. We derive 11 key findings, which need to be … impacts on customers and employees in service environments. The paper extends Bitner's servicescape model (1992) and combines … it with Gulas and Bloch's (1995) model of the influence of ambient scent, while integrating further results from a …

examining customer preferences towards the servicescape and service offerings provided by such venues. Purposive sampling was … servicescape (e.g. gender of clientele, security, seating, location of dance floor and service offering) in influencing customer …

Restaurant servicescape domain consists of physical and social aspects. Surprisingly, both aspects have been studied … independently. This study aims to investigate the unanimous effects of servicescape on consumer behaviour in a full-service context … were subjected to data analysis using the Smart PLS-SEM technique. Based on the results, servicescape (3rd order construct …

Little empirical research has delved into the impact of servicescape on customer attachment and customer engagement … relationship between servicescape and customer engagement behaviors. Questionnaires were distributed to 405 guests from upscale … proposed model and prove the mediating role of place attachment. The servicescape, directly and indirectly, influences customer …

Although research suggests that physical elements of the servicescape play an important role in the service process …