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Determinants of customer satisfaction of banking industry in Bangladesh
Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...
Persistent link: https://www.econbiz.de/10011938313
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit … raised that it could in-crease customer satisfaction and strengthen customer loyalty. Therefore, a more in-depth question …
Persistent link: https://www.econbiz.de/10010305689
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Lack of pupils in German riding schools? A causal-analytical consideration of customer satisfaction in children and adolescents
Kayser, Maike; Gille, Claudia; Suttorp, Katrin; … - 2012
Not only the horse as a living creature, but also equestrian sport, has a positive influence on the general upbringing and development of young people. Although equestrian sport still exerts a strong fascination, it is becoming more difficult to inspire young people to take part in this...
Persistent link: https://www.econbiz.de/10010307734
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Measuring service quality: The opinion of Europeans about utilities
Ferrari, Pieralda A.; Salini, Silvia - 2008
This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...
Persistent link: https://www.econbiz.de/10010270942
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An exploratory study of consumer attitudes towards mobile ticketing in Sweden
Apanasevic, Tatjana; Markendahl, Jan; Arvidsson, Niklas - 2013
expectations related to the public transport services, and consumer satisfaction and loyalty. The conducted research helped to …
Persistent link: https://www.econbiz.de/10010327659
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Comparative Analysis of Results of Online and Offline Customer Satisfaction & Loyalty Surveys in Banking Services in Montenegro
Jovović, Milorad; Femić-Radosavović, Bojana; … - In: Journal of Central Banking Theory and Practice 6 (2017) 2, pp. 65-76
assumption that customer satisfaction leads to customer loyalty, keeping in mind all of the positive effects that customer … loyalty has on business success of an organization. Because of this, marketing and management theory and practice dedicate … particular attention to the concepts of customer satisfaction and loyalty. In this paper we will use the surveys of customers of …
Persistent link: https://www.econbiz.de/10012217855
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The impact of CKM and customer satisfaction on customer loyalty in Saudi banking sector: The mediating role of customer trust
Albarq, Abbas N. - In: Administrative Sciences 13 (2023) 3, pp. 1-13
trust, and the mediating function of customer trust in the knowledge-loyalty and satisfaction-loyalty in the Saudi banking …, loyalty, and satisfaction. Data came from 600 consumers who responded to an online survey. By using regression analysis and … loyalty and that customer trust is positively impacted by CKM and satisfaction. Additionally, trust partially mediates the …
Persistent link: https://www.econbiz.de/10014333234
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Do LTE service customers have different customer loyalty determinants?
Jung, Wonsuk; Kwon, Youngsun - 2014
This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the … emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one … of customer satisfaction and switching costs on customer loyalty, and assesses the difference between 3G and LTE …
Persistent link: https://www.econbiz.de/10010397837
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Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Eine Metaanalyse
Gerpott, Torsten J.; Paukert, Mathias - In: Zeitschrift für Personalforschung (ZfP) 25 (2011) 1, pp. 28-54
, die Beziehungen zwischen Mitarbeiterzufriedenheit (MiZu) und Kundenzufriedenheit (KuZu) statistisch für insgesamt 52 …
Persistent link: https://www.econbiz.de/10010292520
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Impact of service quality on customer satisfaction and customer loyalty: Evidence from banking sector
Khan, Mubbsher Munawar; Fasih, Mariam - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 8 (2014) 2, pp. 331-354
different services provided by their bank and their loyalty with the respective bank. Service quality is studied within a … satisfaction and customer loyalty in a better way. Respondents are chosen from a range of varying demographic features using … and all its dimensions have significant and positive association with customer satisfaction and customer loyalty. Banking …
Persistent link: https://www.econbiz.de/10011938399