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Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Eine Metaanalyse

Gerpott, Torsten J.; Paukert, Mathias - In: Zeitschrift für Personalforschung (ZfP) 25 (2011) 1, pp. 28-54

, die Beziehungen zwischen Mitarbeiterzufriedenheit (MiZu) und Kundenzufriedenheit (KuZu) statistisch für insgesamt 52 …

Persistent link: https://www.econbiz.de/10010292520

Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung

Körnert, Jan; Wolf, Cornelia - 2002

werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …

Persistent link: https://www.econbiz.de/10010305689

Lack of pupils in German riding schools? A causal-analytical consideration of customer satisfaction in children and adolescents

Kayser, Maike; Gille, Claudia; Suttorp, Katrin; … - 2012

Not only the horse as a living creature, but also equestrian sport, has a positive influence on the general upbringing and development of young people. Although equestrian sport still exerts a strong fascination, it is becoming more difficult to inspire young people to take part in this...

Persistent link: https://www.econbiz.de/10010307734

Determinants of customer satisfaction of banking industry in Bangladesh

Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256

This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...

Persistent link: https://www.econbiz.de/10011938313

Customer behavior mining framework (cbmf) using clustering and classification techniques

Abdi, Farshid; Abolmakarem, Shaghayegh - In: Journal of Industrial Engineering International 15 (2019) S1, pp. 1-18

The present study proposes a Customer Behavior Mining Framework on the basis of data mining techniques in a telecom company. This framework takes into account the customers' behavior patterns and predicts the way they may act in the future. Firstly, clustering technique is used to implement...

Persistent link: https://www.econbiz.de/10013470784

Similarity and polarization in groups

Baccara, Mariagiovanna; Yariv, Leeat - 2010

The focus of this paper is the endogenous formation of peer groups. We study a model in which agents choose their peers prior to making decisions on multiple issues. Agents differ in how much they value the decision outcomes on one issue relative to another. While each individual can collect...

Persistent link: https://www.econbiz.de/10010307668

Continuous homophily and clustering in random networks

Gauer, Florian; Landwehr, Jakob - 2015

We propose a random network model incorporating heterogeneity of agents and a continuous notion of homophily. Unlike … the vast majority of the corresponding economic literature, we capture homophily in terms of similarity rather than … characteristics. A homophily parameter directly determines the strength of this effect. As a main result, we show that for any …

Persistent link: https://www.econbiz.de/10011348265