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A changing economic environment and growing requirements of stakeholders have made it necessary to develop new achievement measurement methods. The article discusses and compares several performance measurement tools and methods, such as: theBalanced Scorecard, Tableau debord, Skandia Navigator,...
Persistent link: https://www.econbiz.de/10013466214
It is often claimed that (i) managers work too hard on operational issues and do not spend enough effort on strategic activities and (ii) something can be done about this by introducing nonfinancial performance measures as for instance with a balanced scorecard. We give an explanation for both...
Persistent link: https://www.econbiz.de/10010317664
Purpose: The question of resource scarcity and emerging pressure of environmental legislations has brought a new challenge for the manufacturing industry. On the one hand, there is a huge population that demands a large quantity of commodities; on the other hand, these demands have to be met by...
Persistent link: https://www.econbiz.de/10010500504
multiple technology regimes and group membership probabilities. The latter are conditioned on six bank traits of German banks … specific cost parameters to measure competition with Lerner indices. Large, national universal banks and the smallest, most … specialized banks exhibit the lowest level of competition. In turn, medium sized universal banks are both efficient and exhibit …
Persistent link: https://www.econbiz.de/10010295952
In diesem Papier geben wir einen Überblick über den Wettbewerb und die Effizienz im deutschen Bankensektor. Wir nehmen … scheinen Wettbewerb und Effizienz positiv miteinander verbunden. Des weiteren bestanden deutliche Unterschiede zwischen großen … möglichen Folgen für Wettbewerb und Effizienz. …
Persistent link: https://www.econbiz.de/10010377872
Foreign subsidiaries, as organization units of a multinational company, are profoundly involved in the value creation process for and within the company. The performance evaluation of foreign subsidiaries is a crucial issue for globally-active companies not only in regard to value creation for...
Persistent link: https://www.econbiz.de/10011984760
Persistent link: https://www.econbiz.de/10010475187
Die zunehmende Diskontinuität, Unsicherheit und Komplexität der Makro- und Mikroumwelt eines Unternehmens, stellt Firmen vor große Herausforderungen. Um den Managementprozess, der sich aus Planung, Umsetzung und Kontrolle zusammensetzt, optimal zu gestalten, werden spezielle Managementtools...
Persistent link: https://www.econbiz.de/10010305908
In this paper, we analyze the performance of call centers of financial service providers with two levels of support and a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a waiting-time limit is reached and at least one back-office...
Persistent link: https://www.econbiz.de/10010264946
funds' operational efficiency for an oligopolistic and bank-dominated fund industry. Our results have significant …
Persistent link: https://www.econbiz.de/10010271154