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Determinants of customer satisfaction of banking industry in Bangladesh

Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256

This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...

Persistent link: https://www.econbiz.de/10011938313

Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Eine Metaanalyse

Gerpott, Torsten J.; Paukert, Mathias - In: Zeitschrift für Personalforschung (ZfP) 25 (2011) 1, pp. 28-54

, die Beziehungen zwischen Mitarbeiterzufriedenheit (MiZu) und Kundenzufriedenheit (KuZu) statistisch für insgesamt 52 …

Persistent link: https://www.econbiz.de/10010292520

Measuring service quality: The opinion of Europeans about utilities

Ferrari, Pieralda A.; Salini, Silvia - 2008

This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

Persistent link: https://www.econbiz.de/10010270942

Being of two minds: an ultimatum experiment investigating affective processes

Cappelletti, Dominique; Güth, Werner; Ploner, Matteo - 2008

We experimentally investigate how affective processes influence proposers' and responders' behaviour in the Ultimatum Game. Using a dualsystem approach, we tax cognitive resources through time pressure and cognitive load to enhance the influence of affective processes on behaviour. We find that...

Persistent link: https://www.econbiz.de/10010263889

Choice under uncertainty and cognitive load

Dominiak, Adam; Duersch, Peter - In: Journal of Risk and Uncertainty 68 (2024) 2, pp. 133-161

Does exposure to cognitive load affect key properties of economic behavior? In this experiment, subjects face a series …

Persistent link: https://www.econbiz.de/10015374978

Kundenintegration bei Finanzdienstleistungen

Enke, Margit; Poznanski, Steffi - 2005

Zur Erstellung maßgeschneiderter Dienstleistungen ist die Mitwirkung des Kunden (Kundenintegration) unerlässlich. Dem … Management von Kundenintegration auf Anbieterseite wird jedoch in der Praxis zu wenig Bedeutung beigemessen. Sie hat aber … fundmentalen Einfluss auf die Effizienz und Effektivität der Leistungserstellung. Der vorliegende Beitrag stellt Kundenintegration …

Persistent link: https://www.econbiz.de/10010296595

Informationstransparenz als Chance am Beispiel von Kundenrezensionen in der Automobilindustrie

Schlimbach, Ricarda; Schnell, Lukas; Asghari, Reza - In: HMD Praxis der Wirtschaftsinformatik 58 (2020) 2, pp. 343-358

Die Informationstransparenz ist zum Spiegelbild der Offenheit von Unternehmen geworden. Ein Beispiel dafür ist die Erfassung und Veröffentlichung von Kundenrezensionen im Internet. Ihre Bedeutung nimmt vor dem Hintergrund der Verlagerung von Kaufentscheidungsprozessen vom stationären Handel...

Persistent link: https://www.econbiz.de/10014504330

Economic conditions at the time of birth and cognitive abilities late in life: Evidence from eleven European countries

Doblhammer, Gabriele; van den Berg, Gerard J.; Fritze, … - 2011

changes in the early life economic environment on late life cognition. In European countries, about three to four economic …

Persistent link: https://www.econbiz.de/10010280717

Hard evidence on soft skills

Heckman, James J.; Kautz, Tim - 2012

This paper summarizes recent evidence on what achievement tests measure; how achievement tests relate to other measures of cognitive ability like IQ and grades; the important skills that achievement tests miss or mismeasure, and how much these skills matter in life. Achievement tests miss, or...

Persistent link: https://www.econbiz.de/10010282367

The power of reasoning: Experimental evidence

Dugar, Subhasish; Bhattacharya, Haimanti - 2008

This paper presents an experimental investigation of how a systematic variation in the cognitive demands on subjects affects the optimal play. The innovation of this paper is the choice of a game, which we call the Game of Position. This is a two-player zerosum game characterized by a...

Persistent link: https://www.econbiz.de/10010288060