Rauhaus, Davina; Gönsch, Jochen; Steinhardt, Claudius - In: Flexible Services and Manufacturing Journal 37 (2024) 2, pp. 409-442
In passenger aviation and many other areas of transportation, it is common practice to offer customers who have booked a ticket for a lower compartment free seats in higher compartments at a discount before departure, a practice known as upselling. For example, economy class customers are...