Die Bedeutung des Servicegeschäfts in Industrieunternehmen nimmt kontinuierlich zu. Gerade in wettbewerbsintensiven Märkten verschiebt sich das Gewicht der Serviceleistungen zu Lasten des Kernproduktes. Um ambitionierte Umsatz- und Ertragsziele im Service zu erreichen, ist das Portfolio an...

Die Bedeutung des Servicegeschäfts der Industrieunternehmen nimmt zu und die Unternehmen wollen sich mit ihrem Serviceangebot differenzieren und Erlösmöglichkeiten ausschöpfen. Die Umsetzung gelingt den Unternehmen oft nur mittelmäßig. Dieser Artikel zeigt, mit welchen Maßnahmen...

The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to discuss its implication for companies with a focus on product development and product sales. This paper looks at new service development (NSD) literature and argues for design...

The rise of knowledge-intensive business services (KIBS) may be considered as one of the decisive trends of economic evolution of industrialised countries in recent decades. This paper uses the concept of vertical integrated sectors and the subsystem approach to input-output matrix analysis to...

The paper aims at estimating the innovation impact of the vertical integration of knowledge intensive business services (KIBS) into manufacturing. Referring to the vertically integrated sectors of an economy allows innovative knowledge, which is transferred directly and indirectly from KIBS to...

Management Tools sind Werkzeuge, um Managemententscheidungen vorzubereiten und zu unterstützen. Sie sind standardisiert, setzen bestimmte Fähigkeiten zur Anwendung voraus und werden häufig von Unternehmensberatungen angeboten.

The aim of this paper is to show organizational perceptions and behaviours regarding proactive search for consultancy services. Management consulting is operating primarily through the analysis of perceived and existing organizational problems, but on the other hand it could be considered as a...

This paper examines how artificial intelligence and smart manufacturing concepts are reflected in the business strategy and performance narratives of major industrial corporations. A qualitative analysis of annual reports from the 20 largest global industrial companies listed on US stock...

Established theories in international business come to different conclusions when specifically applied to the analysis of the international activities of start-up companies in high-technology industries. Using a new dataset of 495 British and German start-ups operating in high-technology...