Huridi, Mohd Hanafia; Zaini, Syeliya Md; Zainudin, Zalina - In: Contemporary Economics 13 (2019) 3, pp. 283-292
Passenger satisfaction and loyalty are crucial for success in the airline industry. To achieve customer satisfaction and loyalty, it is important that airlines provide high-quality services. This paper examines different elements of service quality in the airline industry, including the...