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Gender as a moderating element of customer satisfaction with electronic banking? An empirical study
Liébana-Cabanillas, Francisco; Martínez-Fiestas, Myriam; … - In: The International Journal of Management Science and … (2012) 5-(Jul-Sep), pp. 1-34
become a differentiator among financial institutions, which has led to an attempt to increase customer satisfaction level by … fulfilling their expectations. Accordingly, the goal of this paper is to identify the factors that influence the satisfaction … satisfaction survey studies, this paper is a pioneer in using empirical analysis to study the effects of gender on customer …
Persistent link: https://www.econbiz.de/10010368690
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Digitale Transformation im Bankwesen: Welche IT-Investitionen erhöhen die Eigenkapitalrentabilität und Kundenzufriedenheit?
Heinrich, Carlo Honoré; Lehrbass, Frank; FOM … - 2024
ist. Die übrigen Maßnahmen sind ohne Effekt. Mit Blick auf die Kundenzufriedenheit sind System- und Performance …
Persistent link: https://www.econbiz.de/10015064743
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Digital financial services in Africa: Beyond the Kenyan success story
2014
sieben weiteren Ländern erläutert, die ebenfalls Gegenstand der Studie waren: Benin, Kamerun, Mosambik, Nigeria, Sambia …
Persistent link: https://www.econbiz.de/10011307240
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Discriminatory fees, coordination and investment in shared ATM networks
Ferrari, Stijn - 2010
This paper empirically examines the effects of discriminatory fees on ATM investment and welfare, and considers the role of coordination in ATM investment between banks. Our main findings are that foreign fees tend to reduce ATM availability and (consumer) welfare, whereas surcharges positively...
Persistent link: https://www.econbiz.de/10011506704
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Paradoxes Datenschutzverhalten
Lasarov, Wassili; Hoffmann, Stefan - In: HMD Praxis der Wirtschaftsinformatik 58 (2021) 6, pp. 1535-1551
Anzahl von Unternehmen, die sich freiwillig dem Datenschutz verpflichten, allerdings nutzen auch viele Unternehmen und …
Persistent link: https://www.econbiz.de/10014501301
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Sustainability, Digital Transformation and Fintech: The New Challenges of the Banking Industry
Pérez, Andrea (contributor) - 2021
In the current competitive scenario, the banking industry must contend with multiple challenges tied to regulations, legacy systems, disruptive models/technologies, new competitors, and a restive customer base, while simultaneously pursuing new strategies for sustainable growth. Banking...
Persistent link: https://www.econbiz.de/10014323783
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Integration of the European market for e-finance: evidence from online brokerage
Schüler, Martin - 2002
The internet revolution is said to foster integration of the market for financial services, since consumers are able to shop around at all companies worldwide and firms can easily offer their services on the internet at a minimum of distribution cost. However, the European market for online...
Persistent link: https://www.econbiz.de/10010298097
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Contestability, Technology and Banking
Gropp, Reint E.; Corvoisier, Sandrine - 2009
We estimate the effect of internet penetration on retail bank margins in the euro area. Based on an adapted Baumol [1982] type contestability model, we argue that the internet has reduced sunk costs and therefore increased contestability in retail banking. We test this conjecture by estimating...
Persistent link: https://www.econbiz.de/10010298724
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Mobile banking and financial inclusion: The regulatory lessons
Klein, Michael; Mayer, Colin - 2011
Mobile banking is growing at a remarkable speed around the world. In the process it is creating considerable uncertainty about the appropriate regulatory response to this newly emerging service. This paper sets out a framework for considering the design of regulation of mobile banking. Since it...
Persistent link: https://www.econbiz.de/10010305890