Mit ihren vier Perspektiven - finanzielle Perspektive, Kundenperspektive, interne Prozeßperspektive sowie Lern- und Entwicklungsperspektive - informiert die Balanced Scorecard in einem ausgewogenen Bild über die aktuelle Zielerreichung und die zukünftigen Erfolgsmöglichkeiten eines...

A changing economic environment and growing requirements of stakeholders have made it necessary to develop new achievement measurement methods. The article discusses and compares several performance measurement tools and methods, such as: theBalanced Scorecard, Tableau debord, Skandia Navigator,...

It is often claimed that (i) managers work too hard on operational issues and do not spend enough effort on strategic activities and (ii) something can be done about this by introducing nonfinancial performance measures as for instance with a balanced scorecard. We give an explanation for both...

Healthcare organizations in Germany exploit the benefits of the ISO 9000 family of international standards as it became compulsory to implement a quality management system in accordance with ISO 9001 requirements. Until the innovative ISO 9001:2015 proposal it was no direct connection to the...

Was ist Balanced Scorecard, der "ausgewogene Berichtsbogen", von dem man seit 1997 in Deutschland spricht? Und was haben Betriebs- und Personalräte damit zu tun? Diese Fragen will die vorliegende Broschüre beantworten. Außerdem werden Handlungsoptionen und -empfehlungen für die...

Durch den steigenden Wettbewerbsdruck und die sich ändernden Marktbedingungen müssen Leasinggesellschaften verstärkt ihr operatives und strategisches Verhalten verändern und die Unternehmenskommunikation verbessern. Die Balanced Scorecard wird in vielen Unternehmen der Leasingbranche als...

This paper aims to develop a proposal for implementing the Balanced Scorecard (BSC) in a large Portuguese company that operates in the textile sector, intending to promote its subsequent implementation. Through a qualitative research approach, a case study was carried out, using interviews,...

This paper seeks to present the necessity of the public 'space' availability as a relaxation of the legislation margins in order of a flexible and efficient Strategic Public Management. This papers is about to be proposed with inclusion of the basic ideas of public strategic management. The...