The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers and to deliver more than they expect....

Service quality has been a topic of extensive inquiry for decades that has emerged in form of self-service which has profound effects on the way customers interact with firms to create positive service outcomes i.e., customer convenience, security, and behavioral intentions. This study focuses...

Prüfungshonorare stellen für Unternehmen Kosten dar. Daher ist es für die Unternehmen von großem Interesse, welche Faktoren diese Honorare beeinflussen. Um die Determinanten für deutsche börsennotierte Medienunternehmen zu ermitteln, wird eine empirische lineare Regressionsanalyse...

The purpose of the study was to examine the impact of emotional labor mechanisms (surface acting and deep acting) on service encounters. The literature review has been conducted to examine how two mechanisms impact on employees and customers. The study suggested that as far as employees are...

In this paper, we provide a very simple model to shed light on the issue of managed competition in mixed quasi-markets (i.e. regulated markets in which social and for-proÖt Örms coexist). In doing this, we consider the literature on mixed oligopolies as a reasonable reference point and try to...

Although the manufacturing sector is known to have a unique role in structural transformation, the industries without smokestacks that include tradable services (e.g., IT, tourism, transport), horticulture, and agro-industry can provide new opportunities for export development in low-income...

Auf der Basis von Daten der Finanzverwaltungen wurde die Anzahl der Existenzgründungen in den Freien Berufen ermittelt. Im Jahr 2014 wurden rund 81.100 Gründungen durch Freiberufler angemeldet. Die Anzahl der freiberuflichen Gründungen stieg im Zeitraum 2012 bis 2014, wohingegen die Anzahl...

The knowledge society is characterized by knowledge becoming a kind of commodity that can be traded and priced. Knowledge-intensive business services (KIBS) are representative for such a knowledge-based economy, since their main input and output factor is directly related to knowledge itself....