Circular supplier evaluation aims at selecting the most suitable suppliers with zero waste. Sustainable circular supplier selection also considers socio-economic and environmental factors in the decision process. This study proposes an integrated method for evaluating sustainable suppliers in...

Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its...

Decision making is a balancing act on a three-legged stool of insight, analysis, and action. If we cannot keep the three legs even, we wobble. And sitting on the stool is not even enough. We have to juggle known with unknown, fact with fiction, cognition with sensation and knowledge with...

We define a novel information acquisition model that accounts explicitly for the influence of positive and negative anticipated emotions in the evaluation and selection incentives of decision makers (DMs). The model focuses on the value assigned by the DMs to the information being acquired and...

In this study, we propose a three-stage weighted sum method for identifying the group ranks of alternatives. In the first stage, a rank matrix, similar to the cross-efficiency matrix, is obtained by computing the individual rank position of each alternative based on importance weights. In the...

Drawing on the supply chain (SC) management literature, this article conceptualizes and empirically tests a framework that shows how both external and internal integration practices are significant and positively associated with SC value addition and firm performance. The framework also tests...

Supply chain management (SCM) and total quality management (TQM) represent two parallel approaches to improving organizational performance. Previous studies have analyzed the SCM features impacting organizational performance independently of the design of TQM practices. Similarly, the recent...

We present an equilibrium model where the demand side of the market determines the strategic incentives of firms when considering the introduction of technologically superior products (TSPs) and the subsequent dynamic evolution of the market configuration. Market demand is built on conventional...

We analyze the effects of digitalization and the knowledge acquired through vertical and institutional cooperation across the value chain on the introduction of patents and technological, namely, product and process, innovations in large, and small and medium-sized enterprises (SMEs). We study...