effect of satisfaction on spending and even fewer relate this to visitor expectations. Thepresent study examines the case of … satisfaction influences visitors' expenditures.It is hypothesized and argued that spending depends on satisfaction relative to … prior expectations. It isempirically found that those visitors with satisfaction greater than their expectations prior to …

, die Beziehungen zwischen Mitarbeiterzufriedenheit (MiZu) und Kundenzufriedenheit (KuZu) statistisch für insgesamt 52 …The present paper contains a meta-analysis of 42 empirical studies that correlate employee job satisfaction and … customer satisfaction for a total of 52,966 corporate sector employees. Overall, the sample size-weighted and measurement error …

werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit … raised that it could in-crease customer satisfaction and strengthen customer loyalty. Therefore, a more in-depth question …

customer satisfaction in riding schools and their significance by using a structural equation model. A survey of 203 children … and adolescents was undertaken in five different German riding schools. Customer satisfaction was particularly influenced … aspect of the results is the strong influence of customer satisfaction on recommendation behaviour. …

charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in … structural model indicate that service quality and fair service charge both have positive direct impact on customer satisfaction … customer satisfaction through perceive value, i.e. perceived value has mediating role between quality, charge fairness and …