Agnetis, Alessandro; Bianciardi, Caterina; Iasparra, Nicola - In: Operations Research Perspectives 6 (2019), pp. 1-10
This paper addresses the relationship between lean thinking and mathematical optimization. We discuss the roles of the two approaches, using as a reference case study the appointment scheduling process in a hematological center of a large Italian hospital. We report on how lean tools have been...