In 2007, Spanish telecoms companies began to offer bundled services. Operators started by offering phone plus broadband and phone plus broadband plus pay television bundles, and in doing so, were able to reduce aggregated prices for consumers. In addition to monetary incentives, this study...

What if we ask ourselves about what is the operating system and the physical infrastructure behind tools, services and companies we use or just see almost every day, like Google, Yahoo, Bing, Amazon, Facebook, Twitter, LinkedIn, Netfix, etc. What does make possible the increasing accuracy of...

Consumer satisfaction is a key determinant of customer retention, profitability of operators, consumer welfare and a strategic variable for competition and international comparisons. Spain's mobile customer satisfaction is the lowest in the European Union according to recent EU studies (SMREC,...

Nowadays a big and increasing proportion of world's population uses Internet in their day life and web connection via mobile is having a growing importance. Day by day there is more information about the risks and dangers of a misuse of Internet and mobile phones, which may involve all sorts of...

The present paper analyses perception of AI of individuals in Spain and the factors associated with it. Data on 6,308 individuals from the Spanish survey (CIS, 2018) are used. The data include several measures of perception, innovation, place of residence (autonomous regions and province),...

This research analyses determining factors of business innovation in Spain during a long period of study. A panel is carried out with data from 2003 to 2016 obtained from the Spanish Technological Innovation Panel (PITEC) survey to determine their influence, and in particular variables related...

The present paper analyses the perception of innovation of individuals in Spain and the factors associated with it. Data from 2015 and 2018 about individuals from the Spanish surveys are used. The data include several measures of innovation perception, gender, age, educational level, and other...

This paper studies the determinants of individuals' propensity to use electronic banking and the impact of the pandemic on that. We found that the variables with the greatest significant weight for participation are the variables of the Technology Acceptance Model (TAM). Furthermore, we observe...

Before and after the pandemic COVID-19 and with the expansion of high-speed internet during the recent decades, a growing number of people are working from home, teleworking. Yet there is no consensus on how working from home affects workers' satisfaction in the literature. Using data from 2020...