Public managers are increasingly involved in collaborative relationships with citizens. This paper examines public managers' identity work in relation to citizen collaboration. Based on thirty-seven interviews with public managers from Germany, four major identity struggles that public managers...

The ethical behavior prevalent in an organization often determines business success or failure. Much research in the business context has scrutinized ethical behavior, but there are still few insights into its roots; this study furthers this line of inquiry. In line with identity work theory, we...