Seiler, Volker; Rudolf, Markus - In: Credit and Capital Markets – Kredit und Kapital 47 (2014) 3, pp. 485-520
The paper at hand presents a customer satisfaction model for the private banking industry. We empirically assess the … satisfaction in the private banking industry is mainly determined by service value and the relationship manager. In addition, the …Kundenzufriedenheit im Private Banking Die vorliegende Arbeit postuliert ein Modell zur Kundenzufriedenheit im Private …