The purpose of this study is to evaluate and compare the efficiency of healthcare systems among 28 countries around the world by applying the data envelopment analysis (DEA) method. Two output variables are used: life expectancy at birth and infant mortality rate. Four input variables are used:...

This study empirically examines the effects of medical tourists' experience of the decision-making process through a patient's prior, actual, and post experience after having received the medical services. The research model and associated hypotheses were tested using a structural equation...

The Industry 4.0 era requires new quality management systems due to the ever increasing complexity of the global business environment and the advent of advanced digital technologies. This study presents new ideas for predictive quality management based on an extensive review of the literature on...

This study examines the effects of operational innovation and quality management (QM) practices on organizational performance in healthcare organizations. More specifically, this study explores relationships of operational innovation and QM practices on organizational performance. The proposed...

The purpose of this study is to examine the effects of healthcare service quality (HEALTHQUAL) measurement items. First, the proposed measurement items for HEALTHQUAL were tested using data collected from a hospital in South Korea with more than 500 beds. The data set included 365 patients and...

This study proposes an efficient service delivery system using a blueprinting approach to service innovation in private educational institutions. This case study presents a flow chart based on administration blueprinting of a private preparatory school for college entrance examination, located...