Poeppelbuss, Jens; Ebel, Martin; Anke, Jürgen - In: Electronic Markets 32 (2021) 2, pp. 599-627
Smart service innovation is the process of reconfiguring resources, structures, and value co-creation processes in … interviews with industry experts, we explore how organizations act and interact in smart service innovation processes. For our … innovation from both a multi-actor and a multi-level perspective, drawing on service-dominant (S-D) logic and microfoundations as …