charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in … structural model indicate that service quality and fair service charge both have positive direct impact on customer satisfaction … customer satisfaction through perceive value, i.e. perceived value has mediating role between quality, charge fairness and …

-off students also increased their learning time by more when they returned to school, our results suggest that substantial targeted …

leading UK university, we present evidence on the effects of class size on students' test scores. We observe the same student …-linear class size effects controlling for unobserved heterogeneity of both individual students and faculty. We find that (i) at the … and largest ranges of class sizes and zero over a wide range of intermediate class sizes; (iii) students at the top of the …

, and overall life satisfaction? Labor supply and corresponding demand are fundamental to production. Labor economists know …

, die Beziehungen zwischen Mitarbeiterzufriedenheit (MiZu) und Kundenzufriedenheit (KuZu) statistisch für insgesamt 52 …The present paper contains a meta-analysis of 42 empirical studies that correlate employee job satisfaction and … customer satisfaction for a total of 52,966 corporate sector employees. Overall, the sample size-weighted and measurement error …

/dissatisfaction formation process. Most research on this subject deals with thecausality direction of psychosocial benefits and satisfaction … psychosocial benefits within a customer satisfaction framework. Knowledge ofwhich functional benefit can control which psychosocial … benefit directly enables themanagement of customer satisfaction and indirectly purchase intention. Using Partial LeastSquares …

We study how class size and composition affect the academic and labor market performances of college students, two … crucial policy questions given the secular increase in college enrollment. We rely on the random assignment of students to … deviation deterioration of the average grade. Further, the effect is heterogenous as female and higher income students seem …

Satisfaction Survey data and an ex-post evaluation is then performed. Another approach, consisting in evaluating Consumers … discussed. These methods are applied on the Eurobarometer Survey data to assess the consumer satisfaction among European …