The purpose of this study is to examine the linkage between political skill, emotional labor strategies, and two individual level outcomes; emotional exhaustion and subjective career success in the context of Chinese hotel industry. Political skill is hypothesized to have negative impact on...

The purpose of the study was to examine the impact of emotional labor mechanisms (surface acting and deep acting) on service encounters. The literature review has been conducted to examine how two mechanisms impact on employees and customers. The study suggested that as far as employees are...

This study investigated the effect of self-monitoring on emotional labor strategies (surface acting and deep acting) and the moderating role of gender in development. In anchoring the relationship between self-monitoring and emotional labor, the conservation of resources theory was used, while...

The employees deliver services to customers and interact with them using emotional labor. The causes of emotional exhaustion under several circumstances have been thoroughly investigated. One approach is to view the employee-customer interaction as an actor-audience relationship, known as...

This paper analyzes the relationship between work-related mental health of the German working population and unemployment on the occupation-region level measured one year before the outcome. Rising unemployment is significantly associated with a higher risk for emotional strain, emotional...

The aim of this paper is to examine the association of abusive supervision with workplace deviance, for instance supervisory directed deviance, non-supervisory directed deviance, and emotional exhaustion. Further, in this paper we examine how power distance moderates these relationships....

Current research has established a clear negative impact of technological sources of stress on work-related outcomes. This study proposes that the invasion of technology into the private sphere is not always perceived negatively by individuals per se. The authors used structural equation...

This paper analyzes the mediating role of employees' emotional exhaustion between laissez-faire leadership and employees' job attitudes (intrinsic satisfaction and turnover intention), and also the moderating role of influence at work, interactional justice and helping behaviors on employees'...

The aim of the present study was to investigate the relationship between early-career employees' emotional exhaustion and turnover intention in the information technology sector. Given the scarce empirical evidence on how turnover intention and emotional exhaustion can be reduced among...