In a social network people are connected by relationships, business purpose or transaction activity. The increasing demand of social network analysis and how to improve the architecture is of utmost importance for the organizations who are regularly trying to improve the service through social...

Customer Knowledge Management (CKM) has become buzzword in modern knowledge driven society. As an innovative concept the study has attempted to find out the level of orientation of CKM practices in telecommunication sector in a developing country like Bangladesh through data and methodology...

This article examines the Customer Knowledge Management (CKM) as an integration between the approaches of Knowledge Management (KM) and Customer Relationship Management (CRM). In the context of CRM, three types of knowledge flows play a critical role in the interaction between the organization...