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Dienstleistungsqualität
16
Beziehungsmarketing
4
Qualitätsmanagement
4
Kundenzufriedenheit
3
Luftverkehrsgesellschaft
3
Dienstleistungsmanagement
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Abu-Laimon, Amr Adel Ahmad
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Arabzad, S. Mohammad
1
Cheng, Pei-chu
1
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1
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Davoud Nikbin
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1
Ishak Ismail
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1
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1
Malliga Marimuthu
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Meyer, Christine F. De
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Mishra, P. D.
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Mitra, Amitava
1
Patankar, Jayprakash G.
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Patel, S. K.
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International journal of productivity and quality management : IJPQM
3
International journal of electronic customer relationship management : IJECRM
2
International journal of quality and service sciences
2
Service business
2
Advances in business and management forecasting
1
International journal of accounting, auditing and performance evaluation : IJAAPE
1
International journal of logistics systems and management
1
International journal of pharmaceutical and healthcare marketing : IJPHM
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OLC EcoSci
ECONIS (ZBW)
462,967
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RePEc
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1
Consumer trust in high-consequence decisions : a study of medical services
Terres, Mellina da Silva
;
Santos, Cristiane Pizzutti dos
- In:
International journal of pharmaceutical and healthcare …
7
(
2013
)
2
,
pp. 120-141
Persistent link: https://www.econbiz.de/10010160211
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2
International journal of services and standards
Olney : Inderscience
-
1.2004/05 -
Persistent link: https://www.econbiz.de/10008276020
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3
International journal of quality and service sciences
Bingley [u.a.] : Emerald
-
1.2009 -
Persistent link: https://www.econbiz.de/10008336887
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4
Managing service quality : MSQ ; an international journal
Bingley : Emerald
;
anfangs: Bradford : MCB Univ. Press
;
…
-
1.1990/91 -
Persistent link: https://www.econbiz.de/10008379992
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5
Analysis of e-service of electricity utility provider : an Indian perspective
Satapathy, S.
;
Mahapatra, S. S.
;
Patel, S. K.
;
Mishra, P. D.
- In:
International journal of logistics systems and management
15
(
2013
)
1
,
pp. 18-31
Persistent link: https://www.econbiz.de/10010146136
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6
The impact of TQM practices on service quality in cellular communication companies in Jordan
Al-Hawary, Sulieman Ibraheem Shelash
;
Abu-Laimon, Amr …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 446-474
Persistent link: https://www.econbiz.de/10010146206
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7
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10010146207
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8
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10010146209
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9
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10010146464
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10
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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