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Verbal Communication Between Complaining Consumers and Company Service Representatives
Garrett, Dennis E.
;
Meyers, Renee A.
- In:
Journal of consumer affairs : official publication of …
30
(
1996
)
2
,
pp. 444-475
Persistent link: https://www.econbiz.de/10007322175
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The Effectiveness of Corporate Communicative Responses to Accusations of Unethical Behavior
Bradford, Jeffrey L.
;
Garrett, Dennis E.
- In:
Journal of business ethics : JOBE
14
(
1995
)
11
,
pp. 875-892
Persistent link: https://www.econbiz.de/10006935929
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