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Measuring aggregate process performance using AHP
Frei, Frances X.; Harker, Patrick T. - In: European journal of operational research : EJOR 116 (1999) 2, pp. 436-442
Persistent link: https://www.econbiz.de/10006666301
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E: DECISIONS, PREDICTIONS & STATISTICS - Measuring aggregate process performance using AHP Ea:100
Frei, Frances X.; Harker, Patrick T. - In: Operations research, Management science : OR MS ; the … 39 (1999) 6, pp. 641-642
Persistent link: https://www.econbiz.de/10006517751
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Projections Onto Efficient Frontiers: Theoretical and Computational Extensions to DEA
Frei, Frances X.; Harker, Patrick T. - In: Journal of productivity analysis 11 (1999) 3, pp. 275
Persistent link: https://www.econbiz.de/10007056931
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Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking
Hitt, Lorin M.; Frei, Frances X. - In: Management science : journal of the Institute for … 48 (2002) 6, pp. 732-748
Persistent link: https://www.econbiz.de/10006087311
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F INFORMATION COMMERCE & TECHNOLOGY - Do better customers utilize electronic distribution channels? The case of PC banking Fc:100
Hitt, Lorin M.; Frei, Frances X. - In: Operations research, Management science : OR MS ; the … 43 (2003) 5, pp. 585-586
Persistent link: https://www.econbiz.de/10006505377
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Customer efficiency, channel usage, and firm performance in retail banking
Xue, Mei; Hitt, Lorin M.; Harker, Patrick T. - In: Manufacturing & service operations management : M & SOM 9 (2007) 4, pp. 535-558
Persistent link: https://www.econbiz.de/10009866180
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Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
Campbell, Dennis; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-25
Persistent link: https://www.econbiz.de/10008353380
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Market heterogeneity and local capacity decisions in services
Campbell, Dennis; Frei, Frances - In: Manufacturing & service operations management : M & SOM 13 (2011) 1, pp. 2-19
Persistent link: https://www.econbiz.de/10009866309
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DAS EGO ÜBERWINDEN - SELBSTMANAGEMENT: Viele ehrgeizige Manager kommen sich auf dem Weg nach oben selbst in die Quere. Lernen Sie, fünf typische Fehler zu vermeiden.
Morriss, Anne; Ely, Robin; Frei, Frances - In: Harvard-Business-Manager : das Wissen der Besten 33 (2011) 3, pp. 36-42
Persistent link: https://www.econbiz.de/10008851263
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Breaking the Trade-Off Between Efficiency and Service - Customers introduce tremendous variability to most service businesses. Learning to manage that variability is central to mak...
Frei, Frances X. - In: Harvard business review : HBR (2006), pp. 92-101
Persistent link: https://www.econbiz.de/10007386768