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What prevents effective utilisation of customer knowledge in professional B-to-B services? An empirical study
Natti, Satu; Ojasalo, Jukka - In: The service industries journal 28 (2008) 9, pp. 1199-1214
Persistent link: https://www.econbiz.de/10008152364
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What prevents effective utilisation of customer knowledge in professional B-to-B services? An empirical study
Natti, Satu; Ojasalo, Jukka - In: The service industries journal 28 (2008) 9-10, pp. 1199-1214
Persistent link: https://www.econbiz.de/10008167962
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Quality for the individual and for the company in the business-to-business market: Concepts and empirical findings on trade-offs
Ojasalo, Jukka - In: International journal of quality & reliability management 23 (2006) 2-3, pp. 162-178
Persistent link: https://www.econbiz.de/10006359494
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Quality for the individual and for the company in the business-to-business market: Concepts and empirical findings on trade-offs
Ojasalo, Jukka - In: International journal of quality & reliability management 23 (2006) 2, pp. 162-178
Persistent link: https://www.econbiz.de/10006359722
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Key network management
Ojasalo, Jukka - In: Industrial marketing management : the international … 33 (2004) 3, pp. 195-206
Persistent link: https://www.econbiz.de/10006248636
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Customer Expertise: A Challenge in Managing Customer Relationships in Professional Business-to-Business Services
Ojasalo, Jukka - In: Services marketing quarterly 22 (2001) 2, pp. 1-16
Persistent link: https://www.econbiz.de/10007041286
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Key account management at company and individual levels in business-to-business relationships
Ojasalo, Jukka - In: The journal of business & industrial marketing 16 (2001) 3, pp. 199-218
Persistent link: https://www.econbiz.de/10007043781
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Managing customer expectations in professional services
Ojasalo, Jukka - In: Managing service quality : MSQ ; an international journal 11 (2001) 3, pp. 200-212
Persistent link: https://www.econbiz.de/10007172907
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Loose coupling as an inhibitor of internal customer knowledge transfer: findings from an empirical study in B-to-B professional services
Nätti, Satu; Ojasalo, Jukka - In: The journal of business & industrial marketing 23 (2008) 3, pp. 213
Persistent link: https://www.econbiz.de/10007993405
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Managing trust in electronic commerce transactions
Ojasalo, Jukka; Puhakainen, Petri - In: Journal of internet commerce 2 (2003) 4, pp. 1-12
Persistent link: https://www.econbiz.de/10008117782