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Service quality evaluation in electricity utility industry : an empirical study in India
Satapathy, S.; Patel, S. K.; Mahapatra, S. S.; Beriha, G. S. - In: International journal of Indian culture and business … 5 (2012) 1, pp. 59-75
Persistent link: https://www.econbiz.de/10009885589
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Discriminate analysis and neural network approach in water utility service
Satapathy, Suchismita; Patel, S. K.; Mishra, P. D. - In: International journal of services and operations management 12 (2012) 4, pp. 468-489
Persistent link: https://www.econbiz.de/10010003771
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A methodology to measure the service quality of online shopping of electronic goods in India
Satapathy, S.; Patel, S. K.; Biswas, A.; Mishra, P. D. - In: International journal of Indian culture and business … 6 (2013) 2, pp. 227-247
Persistent link: https://www.econbiz.de/10010117397
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Analysis of e-service of electricity utility provider : an Indian perspective
Satapathy, S.; Mahapatra, S. S.; Patel, S. K.; Mishra, P. D. - In: International journal of logistics systems and management 15 (2013) 1, pp. 18-31
Persistent link: https://www.econbiz.de/10010146136
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A methodology for evaluation of e-electricity service quality using neural networks
Mishra, Pravudatta; Satapathy, S.; Patel, S. K. - In: International journal of Indian culture and business … 7 (2013) 2, pp. 152-170
Persistent link: https://www.econbiz.de/10010184688