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Common inventory modeling assumptions that fall short: Arborescent networks, Poisson demand, and single-echelon approximations
Cattani, Kyle D.; Jacobs, F. Robert; Schoenfelder, Jan - In: Journal of operations management : publ. quarterly by … 29 (2011) 5, pp. 488-500
Persistent link: https://www.econbiz.de/10008997525
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Want to Perfect Your Company's Service? Use Behavioral Science - In any service encounter--from a simple pizza pickup to a complex, long-term consulting engagement-perception is re...
Chase, Richard B.; Dasu, Sriram - In: Harvard business review : HBR 79 (2001) 6, pp. 78-85
Persistent link: https://www.econbiz.de/10005949320
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Constructing an Empirically Derived Measure for Customer Contad
Kellogg, Deborah L.; Chase, Richard B. - In: Management science : journal of the Institute for … 41 (1995) 11, pp. 1734-1749
Persistent link: https://www.econbiz.de/10006104143
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Introduction to the Focused Issue on Service Management
Chase, Richard B.; Heskett, James L. - In: Management science : journal of the Institute for … 41 (1995) 11, pp. 1717-1719
Persistent link: https://www.econbiz.de/10006104145
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Operations management: Internationalization and interdisciplinary integration
Chase, Richard B.; Zhang, Alex - In: International journal of operations & production … 18 (1998) 7-8, pp. 663-667
Persistent link: https://www.econbiz.de/10006846745
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B ORGANIZATIONAL BEHAVIOR - Human issues in service design Bz:130
Cook, Lori S.; Bowen, David E.; Chase, Richard B.; … - In: Operations research, Management science : OR MS ; the … 43 (2003) 1, pp. 39-40
Persistent link: https://www.econbiz.de/10006507086
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Inside This Issue - FEATURES - International Issues - "International service study"
Voss, Chris; Chase, Richard B.; Roth, Aleda V. - In: Decision line 30 (1999) 3, pp. 4-8
Persistent link: https://www.econbiz.de/10008218455
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A history of research in service operations: What's the big idea?
Chase, Richard B.; Apte, Uday M. - In: Journal of operations management : publ. quarterly by … 25 (2007) 2, pp. 375-386
Persistent link: https://www.econbiz.de/10007603383
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MAKE YOUR SERVICE FAIL-SAFE
Chase, Richard B.; Stewart, Douglas M. - In: Sloan management review 35 (1994) 3, pp. 35-44
Persistent link: https://www.econbiz.de/10006338042
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Wie erlebt der Kunde Ihren Service? - Sollte es noch irgendetwas geben, das wir über perfektes "Dienstleisten" noch nicht wissen? Offensichtlich kann die neuere Verhaltensforschung...
Chase, Richard B.; Dasu, Sriram - In: Harvard-Business-Manager : das Wissen der Besten 23 (2001) 6, pp. 88-95
Persistent link: https://www.econbiz.de/10007041683