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Optimising performance with distributor managed inventory in a FMCG supply chain
Saab, Joseph Y.; Correa, Henrique L.; Bowers, Michael R. - In: International journal of business excellence 1 (2008) 1/2, pp. 121-140
Persistent link: https://www.econbiz.de/10009888872
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How transfer prices can affect a supply chain strategic decision
Drtina, Ralph; Correa, Henrique L. - In: International journal of logistics systems and management 8 (2011) 4, pp. 363-376
Persistent link: https://www.econbiz.de/10009867558
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The art of service recovery: fact or fiction?
Hocutt, Mary Ann; Bowers, Michael R.; Donavan, D.Todd - In: The journal of services marketing 20 (2006) 3, pp. 199
Persistent link: https://www.econbiz.de/10007269836
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The art of service recovery: fact or fiction?
Hocutt, Mary Ann; Bowers, Michael R.; Donavan, D.Todd - In: The journal of services marketing 20 (2006) 2-3, pp. 199
Persistent link: https://www.econbiz.de/10007273459
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Services quality and satisfaction: The process of people doing things together
Swan, John E.; Bowers, Michael R. - In: The journal of services marketing 12 (1998) 1, pp. 59-72
Persistent link: https://www.econbiz.de/10007359823
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Customer Trust in the Salesperson: An Integrative Review and Meta-Analysis of the Empirical Literature
Swan, John E.; Bowers, Michael R.; Richardson, Lynne D. - In: Journal of business research : JBR 44 (1999) 2, pp. 93-108
Persistent link: https://www.econbiz.de/10006731828
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Trading places redux: employees as customers, customers as employees
Bowers, Michael R.; Martin, Charles L. - In: The journal of services marketing 21 (2007) 2, pp. 88-98
Persistent link: https://www.econbiz.de/10007720224
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An exploratory comparison of US and international academically based entrepreneurship centres
Bowers, Michael R.; Alon, Ilan - In: International journal of business and globalisation : IJBG 5 (2010) 2, pp. 115-134
Persistent link: https://www.econbiz.de/10009883297
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Customer involvement in the selection of service specifications
Swan, John E.; Bowers, Michael R.; Grover, Rajan - In: The journal of services marketing 16 (2002) 1, pp. 88
Persistent link: https://www.econbiz.de/10007107117
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Characteristics of the Salesforce in the US Health-care Service Industry: A Comparative Study of Selling Professional Services
Bowers, Michael R.; Powers, Thomas L.; Spencer, Pamela D. - In: The journal of services marketing 8 (1994) 4, pp. 36-49
Persistent link: https://www.econbiz.de/10007141161