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Service innovation through dynamic knowledge management
Shang, Shari S.C.; Lin, Shu-Fang; Wu, Ya-Ling - In: Industrial management & data systems 109 (2009) 3-4, pp. 322-337
Persistent link: https://www.econbiz.de/10008367520
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Service innovation through dynamic knowledge management
Shang, Shari S.C.; Lin, Shu-Fang; Wu, Ya-Ling - In: Industrial management & data systems 109 (2009) 3, pp. 322-337
Persistent link: https://www.econbiz.de/10008367641
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Understanding the effectiveness of Capability Maturity Model Integration by examining the knowledge management of software development processes
Shang, Shari; Lin, Shu-Fang - In: Total quality management & business excellence : an … 20 (2009) 5, pp. 509-522
Persistent link: https://www.econbiz.de/10008260663
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Understanding the effectiveness of Capability Maturity Model Integration by examining the knowledge management of software development processes
Shang, Shari; Lin, Shu-Fang - In: Total quality management & business excellence : an … 20 (2009) 5-6, pp. 509-522
Persistent link: https://www.econbiz.de/10008275510
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Understanding the value of process capital : a multiple case study on CRM processes
Shang, Shari S. C.; Huang, Ping-der - In: International journal of learning and intellectual … 5 (2008) 3/4, pp. 404-416
Persistent link: https://www.econbiz.de/10009866918