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Reverse logistics capabilities: antecedents and cost savings
Jack, Eric P.; Powers, Thomas L.; Skinner, Lauren - In: International journal of physical distribution & … 40 (2010) 3, pp. 228-247
Persistent link: https://www.econbiz.de/10008404588
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Operational challenges in the call center industry: a case study and resource-based framework
Jack, Eric P.; Bedics, Tom A.; Mccary, Charles E. - In: Managing service quality : MSQ ; an international journal 16 (2006) 5, pp. 477-500
Persistent link: https://www.econbiz.de/10007295666
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Creating a volume-flexible firm
Raturi, Amitabh S.; Jack, Eric P. - In: Business horizons 47 (2004) 6, pp. 69-78
Persistent link: https://www.econbiz.de/10006163351
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Validating Key Results Linkages in the Baldrige Performance Excellence Model
Evans, James R.; Jack, Eric P. - In: Quality management journal : QMJ 10 (2003) 2, pp. 7-24
Persistent link: https://www.econbiz.de/10005935301
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The Influence of Cognitive Dissonance on Retail Product Returns
Powers, Thomas L.; Jack, Eric P. - In: Psychology & marketing 30 (2013) 8, pp. 724-735
Persistent link: https://www.econbiz.de/10010144180
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Volume Flexible Strategies in Health Services: A Research Framework
Jack, Eric P.; Powers, Thomas L. - In: Production and operations management : an international … 13 (2004) 3, pp. 230-244
Persistent link: https://www.econbiz.de/10007151598
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Measuring and Comparing Volume Flexibility in the Capital Goods Industry
Jack, Eric P.; Raturi, Amitabh S. - In: Production and operations management : an international … 12 (2003) 4, pp. 480-501
Persistent link: https://www.econbiz.de/10007155910
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The Spontaneous Supply Chain
Jack, Eric P.; Collins, John P. - In: APICS - the performance advantage 14 (2004) 7, pp. 30-35
Persistent link: https://www.econbiz.de/10007229538
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Sources of volume flexibility and their impact on performance
Jack, Eric P.; Raturi, Amitabh - In: Journal of operations management : publ. quarterly by … 20 (2002) 5, pp. 519-548
Persistent link: https://www.econbiz.de/10006973537
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Using volume flexible strategies to improve customer satisfaction and performance in health care services
Powers, Thomas L.; Jack, Eric P. - In: The journal of services marketing 22 (2008) 3, pp. 188-197
Persistent link: https://www.econbiz.de/10008057909