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And the Survey Says ... Customer Behavior Can't Always Be Predicted - Statisticians, beware. Customer service surveys are poor predictors of repeat business. Here's how to improve...
Brown, Mark Graham - In: The Journal for quality and participation 23 (2000) 2, pp. 30-32
Persistent link: https://www.econbiz.de/10006909072
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Human Capital's Measure for Measure - Would your HR metrics rate the seasoned sales professional the same as everyone else in the company? There's a better way to see who's worth t...
Brown, Mark Graham - In: The Journal for quality and participation 22 (1999) 5, pp. 28-31
Persistent link: https://www.econbiz.de/10006912640
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Measuring up against the 1995 Baldrige criteria
Brown, Mark Graham - In: The Journal for quality and participation 17 (1994) 7, pp. 66-72
Persistent link: https://www.econbiz.de/10006946852
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Keeping Score - Improve the scorecard to boost performance
Brown, Mark Graham - In: Executive excellence : the magazine of personal … 17 (2000) 11, pp. 16
Persistent link: https://www.econbiz.de/10007115939
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Your Organization's Vision
Brown, Mark Graham - In: The Journal for quality and participation 21 (1998) 5, pp. 18-21
Persistent link: https://www.econbiz.de/10007351583
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Measuring up against the 1997 Baldrige Criteria
Brown, Mark Graham - In: The Journal for quality and participation 20 (1997) 4, pp. 22-29
Persistent link: https://www.econbiz.de/10007366187
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Is your measurement system well balanced?
Graham Brown, Mark - In: The Journal for quality and participation 17 (1994) 6, pp. 6-11
Persistent link: https://www.econbiz.de/10006946885