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Total quality beyond North America: A comparative analysis of the performance of European Excellence Award winners
Boulter, Louise; Bendell, Tony; Dahlgaard, Jens - In: International journal of operations & production … 33 (2013) 2, pp. 197-215
Persistent link: https://www.econbiz.de/10010070473
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ISO 9001:2000: A Survey of Attitudes of Certificated Firms
Bendell, Tony; Boulter, Louise - In: International small business journal 22 (2004) 3, pp. 295-316
Persistent link: https://www.econbiz.de/10006246816
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CRM - On course for CRM
Boulter, Louise; Randall, Norman - In: Qualityworld : QW 30 (2004) 10, pp. 16-19
Persistent link: https://www.econbiz.de/10005924866
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Small and medium sized enterprises - ISO 9001:2000 - Heading for impact with SMEs
Bendell, Tony; Boulter, Louise; Hannon, Paul - In: Qualityworld : QW 26 (2000) 4, pp. 12-15
Persistent link: https://www.econbiz.de/10005959805