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Liljander, Veronica; Strandvik, Tore - In: International journal of service industry management : IJSIM 8 (1997) 2, pp. 148-169

Persistent link: https://www.econbiz.de/10007130783

Modelling consumer responses to an apparel store brand: Store image as a risk reducer

Liljander, Veronica; Polsa, Pia; van Riel, Allard - In: Journal of retailing and consumer services 16 (2009) 4, pp. 281-290

Persistent link: https://www.econbiz.de/10008257317

EU deregulation and dealer-supplier relations in automotive distribution

Riel, Allard C.R. van; Liljander, Veronica; Semeijn, Janjaap - In: The journal of business & industrial marketing 26 (2011) 2, pp. 115-132

Persistent link: https://www.econbiz.de/10008812279

The impact of storytelling on the consumer brand experience: The case of a firm-originated story

Lundqvist, Anna; Liljander, Veronica; Gummerus, Johanna; … - In: The journal of brand management : an international journal 20 (2013) 4, pp. 283-297

Persistent link: https://www.econbiz.de/10010088325

Technology readiness and the evaluation and adoption of self-service technologies

Liljander, Veronica; Gillberg, Filippa; Gummerus, Johanna; … - In: Journal of retailing and consumer services 13 (2006) 3, pp. 177-192

Persistent link: https://www.econbiz.de/10005918368

Comfort your online customer: quality, trust and loyalty on the internet

Ribbink, Dina; van Riel, Allard C.R.; Liljander, Veronica; … - In: Managing service quality : MSQ ; an international journal 14 (2004) 6, pp. 446-456

Persistent link: https://www.econbiz.de/10007151086

Customer loyalty to content-based Web sites: the case of an online health-care service

Gummerus, Johanna; Liljander, Veronica; Pura, Minna; … - In: The journal of services marketing 18 (2004) 2-3, pp. 175-186

Persistent link: https://www.econbiz.de/10007101439

Customer-relationship levels - from spurious to true relationships

Liljander, Veronica; Roos, Inger - In: The journal of services marketing 16 (2002) 7, pp. 593-614

Persistent link: https://www.econbiz.de/10007107157

Impact of Customer Preconsumption Mood on the Evaluation of Employee Behavior in Service Encounters

Liljander, Veronica; Mattsson, Jan - In: Psychology & marketing 19 (2002) 10, pp. 837-860

Persistent link: https://www.econbiz.de/10006972523

Number 4 - Exploring consumer evaluations of e-services: A portal site

Riel, Allard C.R.van; Liljander, Veronica; Jurriens, Petra - In: International journal of service industry management : IJSIM 12 (2001) 3-4, pp. 359-377

Persistent link: https://www.econbiz.de/10007112552