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Customers - Customer focus: Letting the lifeblood of your business flow - In this extract from his book 'The Lifebelt', Professor John A Murphy discusses internal and external cust...
Murphy, John A. - In: European quality : the official journal of the European … 8 (2001) 4, pp. 36-49
Persistent link: https://www.econbiz.de/10005946412
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Customers - Enhancing customer retention - Professor John A Murphy provides an overview of his customer integration framework, as described in his new book 'The Lifebelt'
Murphy, John A. - In: European quality : the official journal of the European … 8 (2001) 1, pp. 54-57
Persistent link: https://www.econbiz.de/10005951595
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The gains from agricultural research under distorted trade
Murphy, John A.; Furtan, W.Hartley; Schmitz, Andrew - In: Journal of public economics 51 (1993) 2, pp. 161-172
Persistent link: https://www.econbiz.de/10006689862
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Retaining customers through relationship quality: a services business marketing case
Myhal, Genevieve Catherine; Kang, Jikyeong; Murphy, John A. - In: The journal of services marketing 22 (2008) 6, pp. 445-453
Persistent link: https://www.econbiz.de/10008108450
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Retaining customers through relationship quality: a services business marketing case
Myhal, Genevieve Catherine; Kang, Jikyeong; Murphy, John A. - In: The journal of services marketing 22 (2008) 6-7, pp. 445-453
Persistent link: https://www.econbiz.de/10008140455