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Quality improvement efforts at St Mary's Hospital: A case study
Klein, Donald; Motwani, Jaideep; Cole, Beth - In: Managing service quality : MSQ ; an international journal 8 (1998) 4, pp. 235-240
Persistent link: https://www.econbiz.de/10007191817
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The theory of constraints in services: Part 2 - Examples from health care
Motwani, Jaideep; Klein, Donald; Harowitz, Raanan - In: Managing service quality : MSQ ; an international journal 6 (1996) 2, pp. 30-34
Persistent link: https://www.econbiz.de/10007203738
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The theory of constraints in services: Part 1- The basics
Motwani, Jaideep; Klein, Donald; Harowitz, Raanan - In: Managing service quality : MSQ ; an international journal 6 (1996) 1, pp. 53
Persistent link: https://www.econbiz.de/10007204183
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Commercial Loan Decisions: The Japanese Way
Gupta, Sonia; Roehm, Harper; Castellano, Joseph F. - In: Bankers' magazine 177 (1994) 1, pp. 56-59
Persistent link: https://www.econbiz.de/10006105006
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Corporate Governance - The Role of Boards of Directors in Shaping Organizational Culture
Lightle, Susan S.; Baker, Bud; Castellano, Joseph F. - In: The CPA journal 79 (2009) 11, pp. 62-72
Persistent link: https://www.econbiz.de/10008332597
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THE COMMON BODY OF KNOWLEDGE - ASSESSING THE CONTROL ENVIRONMENT - To evaluate the ethical climate, auditors must survey the people who work in it.
Lightle, Susan S.; Castellano, Joseph F.; Cutting, … - In: The internal auditor : journal of the Institute of … 64 (2007) 6, pp. 51-56
Persistent link: https://www.econbiz.de/10007889759
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PROFILE - SPC Enhances ABC - Activity-based costing is a widely accepted cost management tool with documented benefits, but there is great potential for managers to misuse ABC info...
Crance, Joseph; Castellano, Joseph; Roehm, Harper A. - In: Industrial management : the magazine for better … 43 (2001) 6, pp. 27-33
Persistent link: https://www.econbiz.de/10006270573
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Scorecard support - Benchmarking and stretch targets are often adopted to support the Balanced Scorecard. But do they do what is necessary to make scorecards effective? Using stati...
Weinstein, Larry B.; Castellano, Joseph F. - In: Management : for strategic business ideas 78 (2004) 2, pp. 18-23
Persistent link: https://www.econbiz.de/10006366203
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Changing your performance measurement mindset: The key to improved decision making - The importance of understanding where performance measurement reviews should start is an issue...
Castellano, Joseph F.; Young, Saul - In: Management : for strategic business ideas 80 (2006) 3, pp. 26-31
Persistent link: https://www.econbiz.de/10007268361
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Process-Based Measurements: The Key to More Effective Decision Making
Castellano, Joseph F.; Young, Saul; Anderson, Debra; … - In: Journal of cost management 18 (2004) 5, pp. 5-14
Persistent link: https://www.econbiz.de/10007100403