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Measuring up against the 1995...
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Brown, Mark Graham
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Graham Brown, Mark
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The Journal for quality and participation
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Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity
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OLC EcoSci
USB Cologne (EcoSocSci)
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1
Your Organization's Vision
Brown, Mark Graham
- In:
The Journal for quality and participation
21
(
1998
)
5
,
pp. 18-21
Persistent link: https://www.econbiz.de/10007351583
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Measuring up against the 1997 Baldrige Criteria
Brown, Mark Graham
- In:
The Journal for quality and participation
20
(
1997
)
4
,
pp. 22-29
Persistent link: https://www.econbiz.de/10007366187
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And the Survey Says ... Customer Behavior Can't Always Be Predicted - Statisticians, beware. Customer service surveys are poor predictors of repeat business. Here's how to improve...
Brown, Mark Graham
- In:
The Journal for quality and participation
23
(
2000
)
2
,
pp. 30-32
Persistent link: https://www.econbiz.de/10006909072
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4
Human Capital's Measure for Measure - Would your HR metrics rate the seasoned sales professional the same as everyone else in the company? There's a better way to see who's worth t...
Brown, Mark Graham
- In:
The Journal for quality and participation
22
(
1999
)
5
,
pp. 28-31
Persistent link: https://www.econbiz.de/10006912640
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Keeping Score - Improve the scorecard to boost performance
Brown, Mark Graham
- In:
Executive excellence : the magazine of personal …
17
(
2000
)
11
,
pp. 16
Persistent link: https://www.econbiz.de/10007115939
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6
Is your measurement system well balanced?
Graham Brown, Mark
- In:
The Journal for quality and participation
17
(
1994
)
6
,
pp. 6-11
Persistent link: https://www.econbiz.de/10006946885
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