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Managerial approaches towards service quality: the case of three service organisations
Soltani, Ebrahim; Lai, Pei-Chun; Van Der Meer, Robert; … - In: The service industries journal 28 (2008) 10, pp. 1399-1414
Persistent link: https://www.econbiz.de/10008152352
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A TQM Approach to HR Performance Evaluation Criteria
Soltani, Ebrahim; van der Meer, Robert; Gennard, John; … - In: European management journal : publ. twice a year for … 21 (2003) 3, pp. 323-337
Persistent link: https://www.econbiz.de/10006253281
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Challenges Posed to Performance Management by TQM Gurus: Contributions of Individual Employees Versus Systems-Level Features
Soltani, Ebrahim; Van Der Meer, Robert; Williams, Terry - In: Total quality management & business excellence : an … 15 (2004) 8, pp. 1069-1092
Persistent link: https://www.econbiz.de/10007151582
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The compatibility of performance appraisal systems with TQM principles ? evidence from current practice
Soltani, Ebrahim; Meer, Robert van der; Williams, Terry M. - In: International journal of operations & production … 26 (2006) 1-2, pp. 92-117
Persistent link: https://www.econbiz.de/10006808653
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The compatibility of performance appraisal systems with TQM principles ? evidence from current practice
Soltani, Ebrahim; Meer, Robert van der; Williams, Terry M. - In: International journal of operations & production … 26 (2006) 1, pp. 92
Persistent link: https://www.econbiz.de/10006808923
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A Contrast of HRM and TQM Approaches to Performance Management: Some Evidence link rid="fn1">*
Soltani, Ebrahim; van der Meer, Robert; Williams, Terry M. - In: British journal of management : BJM 16 (2005) 3, pp. 211-230
Persistent link: https://www.econbiz.de/10007148853
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An Empirical Approach to Service Classification for Productivity Management Studies
Shafti, Farhad; Van Der Meer, Robert; Williams, Terry - In: The service industries journal 27 (2007) 6, pp. 709-730
Persistent link: https://www.econbiz.de/10007764408
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An Empirical Approach to Service Classification for Productivity Management Studies
Shafti, Farhad; Van Der Meer, Robert; Williams, Terry - In: The service industries journal 27 (2007) 5-6, pp. 709-730
Persistent link: https://www.econbiz.de/10007842503
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The triangular supply chain relationship: labour dispatch agencies, hospitality sector, and flexible workers: the Taiwan experience
Soltani, Ebrahim; Lai, Pei-Chun; Phillips, Paul; Liao, … - In: The service industries journal 29 (2009) 9-10, pp. 1317-1340
Persistent link: https://www.econbiz.de/10008334538
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Managing Change Initiatives: Fantasy or Reality? The Case of Public Sector Organisations
Soltani, Ebrahim; Lai, Pei-Chun; Mahmoudi, Vahid - In: Total quality management & business excellence : an … 18 (2007) 1-2, pp. 153-180
Persistent link: https://www.econbiz.de/10007607485