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Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers
Ward, Amy R.; Armony, Mor - In: Operations research : the journal of the Operations … 61 (2013) 1, pp. 228-243
Persistent link: https://www.econbiz.de/10010091300
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Optimal Control of a High-Volume Assemble-to-Order System
Plambeck, Erica L.; Ward, Amy R. - In: Mathematics of operations research 31 (2006) 3, pp. 453-477
Persistent link: https://www.econbiz.de/10007282678
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Approximating the GI-GI-1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic
Reed, J.E.; Ward, Amy R. - In: Mathematics of operations research 33 (2008) 3, pp. 606-644
Persistent link: https://www.econbiz.de/10008096206
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Asymptotically Optimal Admission Control of a Queue with Impatient Customers
Ward, Amy R.; Kumar, Sunil - In: Mathematics of operations research 33 (2008) 1, pp. 167-202
Persistent link: https://www.econbiz.de/10007979894
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Managing service systems with an offline waiting option and customer abandonment
Kostami, Vasiliki; Ward, Amy R. - In: Manufacturing & service operations management : M & SOM 11 (2009) 4, pp. 644-656
Persistent link: https://www.econbiz.de/10009866256
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Contact Centers with a Call-Back Option and Real-Time Delay Information
Armony, Mor; Maglaras, Constantinos - In: Operations research : the journal of the Operations … 52 (2004) 4, pp. 527-545
Persistent link: https://www.econbiz.de/10006417614
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On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
Armony, Mor; Maglaras, Constantinos - In: Operations research : the journal of the Operations … 52 (2004) 2, pp. 271-292
Persistent link: https://www.econbiz.de/10006417746
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The Impact of Duplicate Orders on Demand Estimation and Capacity Investment
Armony, Mor; Plambeck, Erica L. - In: Management science : journal of the Institute for … 51 (2005) 10, pp. 1505-1518
Persistent link: https://www.econbiz.de/10006076943
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Price and delay competition between two service providers
Armony, Mor; Haviv, Moshe - In: European journal of operational research : EJOR 147 (2003) 1, pp. 32-50
Persistent link: https://www.econbiz.de/10006652173
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E DECISIONS AND FORECASTING - On customer contact centers with a call-back option: Ea:130 Customer decisions, routing rules, and system design
Armony, Mor; Maglaras, Constantinos - In: Operations research, Management science : OR MS ; the … 45 (2005) 1, pp. 85-88
Persistent link: https://www.econbiz.de/10006501893