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BEST PRACTICE - Complaint handling - Why complaints are often badly handled and actions that can improve customer relations.
Cook, Sarah; Macaulay, Steve - In: ADMAP : for decisionmakers in advertising, marketing, … (2013), pp. 44-45
Persistent link: https://www.econbiz.de/10010068959
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China as a new shaper of international development: the environmental implications
Urban, Frauke; Mohan, Giles; Cook, Sarah - In: Environment, development and sustainability : a … 15 (2013) 2, pp. 257-263
Persistent link: https://www.econbiz.de/10010087445
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Customer service: What's a smile got to do with it?
Cook, Sarah; Macaulay, Steve - In: Managing service quality : MSQ ; an international journal 7 (1997) 5, pp. 248-252
Persistent link: https://www.econbiz.de/10007197691
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Practical steps to empowered complaint management
Cook, Sarah; Macaulay, Steve - In: Managing service quality : MSQ ; an international journal 7 (1997) 1, pp. 39-42
Persistent link: https://www.econbiz.de/10007201130
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Problems and Pitfalls of Customer Service Initiatives
Macaulay, Steve; Cook, Sarah - In: Managing service quality : MSQ ; an international journal 4 (1994) 4, pp. 32-35
Persistent link: https://www.econbiz.de/10007213541
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Problems and Pitfalls of Customer Service Initiatives
Macaulay, Steve; Cook, Sarah - In: Managing service quality : MSQ ; an international journal 4 (1994) 4, pp. 32-35
Persistent link: https://www.econbiz.de/10007217956
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Structural Change, Growth and Poverty Reduction in Asia: Pathways to Inclusive Development
Cook, Sarah - In: Development policy review 24 (2006) 1, pp. s51
Persistent link: https://www.econbiz.de/10008001484
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The Challenge of Informality: Perspectives on China's Changing Labour Market
Cook, Sarah - In: IDS bulletin 39 (2008) 2, pp. 48-56
Persistent link: https://www.econbiz.de/10008066371
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Economic Growth, Social Protection and 'Real' Labour Markets: Linking Theory and Policy
Cook, Sarah; Heintz, James; Kabeer, Naila - In: IDS bulletin 39 (2008) 2, pp. 1-10
Persistent link: https://www.econbiz.de/10008066376
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From Rice Bowl to Safety Net: Insecurity and Social Protection during China's Transition
Cook, Sarah - In: Development policy review 20 (2002) 5, pp. 615-636
Persistent link: https://www.econbiz.de/10008012097