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Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees
Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350
Persistent link: https://www.econbiz.de/10008316418
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The strategic value of CRM: a technology adoption perspective
Richard, James; Thirkell, Peter; Huff, Sid - In: Journal of strategic marketing 15 (2007) 5, pp. 421-440
Persistent link: https://www.econbiz.de/10007885407
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An Examination of Customer Relationship Management (CRM) Technology Adoption and its Impact on Business-to-Business Customer Relationships
Richard, James; Thirkell, Peter; Huff, Sid - In: Total quality management & business excellence : an … 18 (2007) 8, pp. 927-946
Persistent link: https://www.econbiz.de/10007864051
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An Examination of Customer Relationship Management (CRM) Technology Adoption and its Impact on Business-to-Business Customer Relationships
Richard, James; Thirkell, Peter; Huff, Sid - In: Total quality management & business excellence : an … 18 (2007) 7-8, pp. 927-946
Persistent link: https://www.econbiz.de/10007877470
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Selecting techniques for use in an internet survey
Wiley, James B.; Han, Vallen; Albaum, Gerald; Thirkell, … - In: Asia Pacific journal of marketing and logistics 21 (2009) 4, pp. 455-475
Persistent link: https://www.econbiz.de/10009965947
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Examining the Influence of the Individual in Arts Sponsorship Decisions
Daellenbach, Kate; Thirkell, Peter; Zander, Lena - In: Journal of nonprofit & public sector marketing 25 (2013) 1, pp. 81-104
Persistent link: https://www.econbiz.de/10010085134
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Applying theory to structure respondents ̕stated motivations for participating in web surveys
Han, Vallen; Albaum, Gerald; Wiley, James B.; Thirkell, … - In: Qualitative market research : an international journal 12 (2009) 4, pp. 428-442
Persistent link: https://www.econbiz.de/10009853841
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The effect of multi-purpose shopping on pricing and location strategy for grocery stores
Popkowski Leszczyc, Peter T.L.; Sinha, Ashish; Sahgal, Anna - In: Journal of retailing 80 (2004) 2, pp. 85-100
Persistent link: https://www.econbiz.de/10006609653
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B ORGANIZATIONAL BEHAVIOR - Attribute drivers: A factor analytic choice map approach for understanding choices among SKUs Bc:140
Sinha, Ashish; Inman, J.Jeffrey; Wang, Yantao; Park, … - In: Operations research, Management science : OR MS ; the … 46 (2006) 2, pp. 145-146
Persistent link: https://www.econbiz.de/10007269584
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Ein integriertes Messmodell zur Bestimmung und Zerlegung von Markenwerten in ihre Einflussgrößen
Reutterer, Thomas; Sicking, Holger; Sinha, Ashish - In: Jahrbuch der Absatz- und Verbrauchsforschung 52 (2006) 2, pp. 120-139
Persistent link: https://www.econbiz.de/10007282853